Questions, answered straight.

Where do we start?

With a free 20-minute conversation. We ask what's consuming the most time in your business, what happens now, who is involved and which systems, paperwork or spreadsheets it touches.

You get a straight answer on whether we might be able to help, and which step makes sense next. It is a conversation, not advice: no investigation, no written report and no plan. That is what the Review is for.

What is the difference between the Review and the Audit?

The Review answers "is there something here worth investigating properly?" Up to 90 minutes with the people involved in one problem, then a short written assessment: what we saw, where the problem appears to be, and whether it is worth going further. It is $650, and it is Path 1: for one problem.

The Audit answers "what's actually happening, what should change, and what should we leave alone?" We follow the work from start to finish across the workflows in scope, for example dockets, timesheets, payroll, job costing, invoicing or plant records. It is Path 2: for a few problems tied together. You get the Crew22 Action Plan: fix first, fix next, leave alone, and the next 90 days. If something is not worth the money to fix, we will say so. It starts from $2,500, priced by how many workflows it covers, and the price is fixed before it starts.

Do we start with a Review or an Audit?

One or the other, not both. Path 1 is for one problem: Talk, then the Review, then the Build. Path 2 is for a few problems tied together: Talk, then the Audit, then the Build.

If you are not sure which, start with the free conversation and we will tell you. If a Review shows the problem is bigger than one, we say so and quote an Audit.

What if you find nothing worth fixing?

We tell you that, in writing. Some businesses are already tidier than they think, and that is a perfectly good outcome.

That is what the Review is for: finding out before you spend on an Audit or a build.

Do we have to change the software we already use?

No. That is the whole point. We connect what you already own and pay for, so nothing gets thrown out and your crew does not have to relearn anything.

If we ever think a tool genuinely needs replacing we will say so and explain why, but it is not what we sell.

Do you work with Xero, MYOB and the software we already run?

We start from whatever you run now: Xero or MYOB, a job management or timesheet app, spreadsheets, paper day dockets and prestart books. What can be connected depends on what each product allows, and we tell you that in the Review or the Audit, before you pay for a Build.

To be straight about our track record: CrewBase, our own app, sends approved timesheets one way into Xero as draft timesheets, and that is live today. A MYOB export for CrewBase is in development and not available yet. Crew22 is new, so we have no finished client integrations to show you yet.

Is this only about typing the same thing in twice?

No. Double entry is the most common one, but the same look applies to anything that slows the work between site and the office: dockets that arrive late, approvals stuck in someone's inbox, onboarding paperwork, plant hours and prestart records, quotes nobody follows up, and reports rebuilt by hand every month.

The Review or the Audit decides which of them are worth fixing, and which to leave alone.

Will this replace our admin staff?

No, and we will not sell it that way at any price. It is a standing rule, written down, and it is not negotiable.

Your admin is not slow. They are doing the same job three times because nothing talks to anything. Fix that and the same people take on more work, which is what you actually wanted when you started looking.

Once the Build starts, how long until something works?

Your first workflow is scoped to be working within 14 days of us getting working access to the systems in scope. Not from the day you sign, and not from the day you pay. A bigger Build takes longer, and the timeline for the rest is written into the quote before you agree to it.

For our first ten clients, if your first workflow isn't working within 14 days of us getting access, you don't pay for it. If you've already paid a deposit for that workflow, we refund it in full. The clause is written out in full in our terms, including exactly what "working" means and the only two things that pause the clock.

We never run more than 3 guaranteed builds at once, which is what makes the fortnight a real number rather than a slogan. If all three slots are full when you want to go ahead, we give you the start date in writing before you pay anything, and the 14 days runs from there.

What does it cost?

We'll understand the problem first. Then we'll tell you exactly what it'll cost before we do the work. You don't need to know what solution you need before talking to us.

The first conversation is free (about 20 minutes). Operations Review $650, fixed. Operations Audit from $2,500, fixed before it starts. Build: a fixed quote. Care: optional, quoted to suit.

There is no minimum Build. If the problem is simple the fix may be simple, and if it is complex we will explain why. Either way the fixed price and the agreed scope are in writing before we build anything. Care depends on what we built and how much you want us to look after, and some clients need none at all.

Is there GST on top?

No. Crew22 Pty Ltd is not currently registered for GST, so no GST is charged or included in any price we quote.

If that changes, GST will be added to work quoted after that date and it will say so on the quote. We will not surprise you with it.

What happens to the Review and Audit fees if we go ahead?

Either fee comes off the Build if the Build starts within 60 days of the Review or Audit being delivered. If a Review leads to an Audit instead, the full $650 comes off the Audit. You do not pay for the same work twice.

If you do not go ahead, you keep the written assessment or the Action Plan and we keep the fee. Each step is built to be worth having on its own.

What access do you need to our systems?

The least that does the job. You add us as a named user on your own accounts. Never a shared password and never more than the scope requires.

You can revoke it at any time, without asking us and without explaining. Tell us so we know a workflow is about to stop, but you do not need our permission.

Where does our data go?

It stays in your systems. We do not copy data out except where the workflow itself requires it, or to reproduce a fault you have reported.

Our own website and email providers store some information outside Australia, mainly in the United States, and we say exactly which ones in our privacy policy. If your organisation requires Australian-only data handling for a piece of work, tell us at scoping and we will design for it or tell you we cannot.

Who owns what you build?

You do, once it is paid for: the automations, the mappings and the documentation for your setup. Your data was always yours and we claim nothing in it.

Our general methods and templates stay ours, but where any of it is embedded in your build you get a permanent, paid-up licence to use it, change it, or have somebody else maintain it. We do not build lock-in and call it a relationship.

What happens if the software vendor changes something and it breaks?

For 30 days after go-live we fix anything not doing what the scope said, at no cost, so we are still there through your first month-end.

After that, if a vendor changes or withdraws the connection point we built against, repairing it is new work, and we will tell you what it takes before doing it. Ongoing cover is what Care is for. It is optional and quoted to suit what we built.

Where are you based, and do you work interstate?

We are based in Cairns, Queensland, and work Australia-wide. Most of the work is done remotely because most of it is done inside software, and we come on site when watching the actual job is the only way to understand it, which is usually the Audit.

Can you get through our vendor onboarding?

That is the right question to ask early, and we would rather you asked it now than at invoice stage.

Send us your requirements or your portal invite. Avetta, Cm3, Rapid Global, or your own form. We will tell you straight whether we can meet it today or what we have to put in place first. ABN, ACN and bank details come back to you on request.

Are you Supply Nation registered?

Yes. Crew22 has been Supply Nation Registered since 1 October 2026.

If you need our Indigenous ownership evidenced for your reporting, ask and we will send you what we hold.

Who actually owns and runs Crew22?

Two people. Adam Perry and Clare Ballard, both directors, and between them they own all of it. There is no third party, no parent company and nobody else with a say.

Aboriginal-owned. Ask us the hard questions about that: who owns it, who runs it, who does the work. We would rather answer them than be a name on somebody's list. More about how we work.

You are brand new. Why would we risk it?

You should be asking that. Crew22 Pty Ltd was registered on 7 September 2026 and we have no client list to show you.

So for our first 10 clients the risk sits with us instead of you: your first workflow works in 14 days or you do not pay for it. And the thing we can prove is that we build software that survives contact with a worksite. CrewBase is ours, it is live, and people clock on through it every morning.